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Warranty and Product Assistant

Why Reid?

Reid Bikes design, manufacture and distribute bikes, eBikes, scooters, eScooters, and watersports leisure products to 30 countries around the world from our established factories and supply chain in China. We do this under our own Reid brand as well as designing and manufacturing for other brands. We have a strong and passionate team that has helped the business grow significantly over the last couple of years, and need another strong team player to help us to continue on our journey.  It is more important now than ever to ensure we are developing the best products in the market for our network of distributors around the globe as early as possible. Service and warranty support is also vital to our partners around the world, as service is one of our three key pillars of our business.

You will be joining a successful, growing business, who have grown significantly for the last few years, and have strong forecasts for further growth. We are an equal opportunities workplace with a great mix of passionate people making up our team. We believe in ongoing training and development for our team, and upskill each and every member of staff for personal and professional development.

What are we looking for?

Reid Bikes Ltd are looking for an experienced customer service / warranty support person to join their team. Ideally (but not essential) the candidate would have a knowledge of bicycles / ebikes / electric scooters. The most important qualities that we are looking for are problem solving, client care, and diligence.

Warranty Support Responsibilities

  • Working with key accounts and distribution partners globally for product and warranty support
  • Making suggestions for product changes based on feedback from our partners when discussing warranty matters
  • Administration of warranty matters in Prospect365 software for Reid Bikes Ltd
  • Administration of warranty matters for Reid Cycles Pty Ltd (Our Australian retail business)
  • Monthly reports and credits with key suppliers for Reid Bikes Ltd and Reid Cycles Pty Ltd
  • eBike diagnostic advice – In control of manufacturers diagnostic software and communicating fault codes

Product Assistant Responsibilities

  • Organisation of files and technical documents relating to product development
  • Ensuring all products are photographed
  • Filing product images when they come in and sharing with Marketing Dept
  • Chasing all models on Sample Tracker each week to update Product Manager
  • General support of Product Manager

We need someone who can slip seamlessly into our growing team, adding value and experience where we need it as a business. The role is based at our modern head office in Poole, close to local nature reserves and bridleways. Competitive salary dependent upon experience. Any specific product training can be given as needed.

If you feel that you are the right fit for our business and are within commuting distance of our office, then please email our Managing Director rob@reidbikes.com with your CV and the answers to below screening questions.

Screening questions

Q1. Do you have experience dealing with customer service and warranty enquiries?

Q2. Do you pride yourself on your organisational skills?

Q3. Do you have experience dealing with overseas assembly factories and suppliers?

Q4. Do you have experience using ERP/CRM systems for customer enquiries?

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