Quality value and customer satisfaction is our priority
We want everyone to enjoy their bikes for as long as they can. To support this, we offer an industry-leading warranty on every Reid product we sell. If there’s ever an issue with any of our products, we’ll do our best to get you riding again as soon as possible. Please scroll to the end of the page to see all terms and conditions.
For your peace of mind, we include:
- A lifetime warranty on every Reid frame, whether steel, alloy or carbon
- A lifetime warranty on all rigid alloy and steel forks, and 5 years on carbon
- A 2 year warranty on all suspension forks and Shimano components
- A 1 year warranty on all other non-consumable components
- A 1 year warranty on all eScooters
- A 90 day warranty on all Kick Scooters
NOTE you must register your Reid to activate your warranty. The warranty start date remains the date of purchase, not warranty registration.
What to do if you need to make a warranty claim
If you’re having an issue with your bike, we want to help resolve it. In the first instance, please contact the store where you purchased the product. All the stores’ contact information can be found on our Find a retailer page. For online sales, please contact the website that you purchased the product through.
If you ever experience any difficulty settling a warranty claim with your bike retailer, please contact us by clicking here. We’ll help you. It’s what we’re here for. If you purchased your product in Australia, please click here.
The not so small print:
At Reid, we want to be completely transparent with the quality of our bikes That’s why we offer a Lifetime Warranty on our frame and forks. We’ve not made this text a thousand times smaller, or read aloud at really fast sound bite. We’ve made it big as we’re proud of it.
The Reid warranty applies only to the original owner of the product and is not transferable. The warranty covers riders up to 120kg on adult bikes which includes all models with a wheelsize of 26 inches and above. If your item is faulty upon receipt or is not as described, your retailer should gladly exchange the item or refund your purchase. Items must be returned with their original packaging and, unless they were damaged prior to you receiving them, must still be in an undamaged, unused and saleable condition.
Improper assembly or maintenance may void your warranty. Consumable components such as tyres, tubes, brake shoes and cables are excluded from our express warranty. Shipping and labour charges are not included in this warranty. Reid will replace or repair at their discretion any frame found to be defective in materials or workmanship. Surface rust is not included in this warranty. Structural rust that may compromise the safety of the bike is included. However, if this has resulted from obvious neglect or mistreatment, you may void your warranty.
This warranty does not cover commercial use of the bike. Replacements will be made with frames of current design that may not be exact duplicates of originally purchased goods. The frame model used for replacement will not be lower in value than the original frame. This warranty gives you specific rights in addition to other rights you may have. These rights may vary by country and/or state which the consumer has under the trade practices act and other state and territory laws.
Should anything feel loose or not right then please stop using your product immediately and get in contact with the retailer you purchased it from or us directly.