Reliability, quality and customer satisfaction are our priority. We want everyone to enjoy the bikes, and accessories they purchase. To support this, we offer an industry-leading warranty on every REID product we sell. If there’s ever an issue with any of our products, we’ll do our best to get you riding again as soon as possible.
If you’re having an issue with your bike, we want to help resolve it. In the first instance, please contact the store where you purchased the product. All the stores’ contact information can be found on our Find a retailer page. For online sales, please contact the the website that you purchased the product through.
If you ever experience any difficulty settling a warranty claim with your retailer, please contact us by clicking here. We’ll help you. It’s what we’re here for. If you purchased your product in Australia, please click here.
The small print: The warranty applies only to the original owner of the product and is not transferable. If your item is faulty upon receipt or is not as described, your retailer should gladly exchange the item or refund your purchase. Items must be returned with their original packaging and, unless they were damaged prior to you receiving them, must still be in an undamaged, unused and saleable condition. Improper assembly or maintenance may void your warranty. Consumable components such as tyres, tubes, brake shoes and cables are excluded from our express warranty. Shipping and labour charges are not included in this warranty. REID will replace or repair at their discretion any frame found to be defective in materials or workmanship. Surface rust is not included in this warranty. Structural rust that may compromise the safety of the bike is included, however, if this has resulted from obvious neglect or mistreatment you may void your warranty. Replacements will be made with frames of current design that may not be exact duplicates of originally purchased goods. The frame model used for replacement will not be lower in value than the original frame. This warranty gives you specific rights in addition to other rights you may have. These rights may vary by country and/or state which the consumer has under the trade practices act and other state and territory laws.